Payments Team Leader

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Our Jobs / Transfermate Jobs / Payments Team Leader

Payments Team Leader


Ireland Full-time

Ref: E3F731603E

Our Requirements


  • Providing reliable and well- informed point of contact for the payments team
  • Liaising between Payments Team(s) and Senior Management
  • Reporting to Senior Management on behalf of Payments Team
  • Ensuring all daily targets are met by the team
  • Ensuring Task Lists are completed by team and closed off each day
  • Delegating workload and assigning sufficient coverage of duties at all times
  • Ensure effective rota is in place and adherence by team members in terms of coverage of tasks specifically during lunch breaks, annual leave & sick leave
  • Assisting the team with queries or issues raised and providing a resolution
  • Collate, analyse and summarise detailed information for high level review by Management
  • Manage incident reports and error reports and apply critical learning from same
  • Training of new staff and identifying training requirements within current team to support growth and identify areas for improvement
  • Ensure effective utilization of team members’ time through regular review of workload and changing of duties to access ability and speed.
  • Ensuring individual and team targets are communicated and supported via OKRs
  • Identifying key process issues for resolution, proposing solutions and following through to implementation across all relevant departments, i.e. Product, Sales, Tech. Treasury, Compliance, Finance
  • Review current processes regularly and monitor efficiency
  • Escalation of payments information/issues/fraud/aged queries etc. that may need to be flagged to the attention of the manager and carrying out the managers instruction
  • Apply an overall understanding of the bigger picture and show ability to cut through ambiguity by taking responsibility and making decision in line with the escalation path

Additional Responsibilities:

  • Strive for uniform high standards through continuous learning with view to progression
  • Share learning and knowledge across all teams to promote and nourish internal talent
  • Treat all Taxback Group resources, processes and people with respect, honesty

and integrity.

  • Ensure all work including own work is completed in a timely and effective manner
  • Support the overall Treasury team and supporting teams with TransferMate
  • Ability to handle conflict and negotiate resolutions
  • Timely completion of OKRs
  • Adhere to Payments Team Code of Conduct and ensure team members do the same
  • Demonstrate innovative, intelligent thinking and ability to prioritise through informed analysis of revenue, demand and impact.


  • Previous team lead/managerial experience desirable
  • Excellent leadership skills with ability to instil confidence and promote growth
  • To be professional in personal presentation, communication, timeliness and general behaviour to all internal and external customers.
  • Must be flexible to work all shifts between 6am and midnight.
  • Excellent inter-personal and collaborative skills
  • Excellent attention to detail
  • Ability to work on your own initiative
  • Ability to cut through the ambiguity and present information to management in a clear and concise format.
  • Effective office, time management and organizational skills.
  • Ability to prioritise duties in order to meet varying deadlines
  • Flexibility with hours of work from time to time
  • Ability to manage multiple tasks effectively in a busy environment
  • Polite and professional in all communications with customers and colleagues
  • Demonstrate patience and the ability to apply realistic achievable expectations of team members
  • Availability for on-call rota

About the company


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