Client Success Manager

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Client Success Manager


Ireland Full-time

Ref: CE26FF6C7D

Our Requirements

Taxback International is the world's leading technology and services company which specializes in Value Added Tax (VAT) compliance and VAT reclaim. Our client list is global – working with across almost all the fortune 500 companies (Google, Tesla, Facebook, Twitter, IBM etc) with real-time processing of over 10 billion transactions across 180 countries in multiple languages.

Taxback International is an entrepreneurial company and are transforming how VAT compliance and recovery is managed on a global basis. Our people are incredibly ambitious, yet personable. Warm, accepting, and positive. We constantly challenge each other to be and achieve the best.

Are you looking for a new challenge and an opportunity to advance your skills and career in a great working environment?

What you will be doing:

  • Manage onboarding and go live with allocated new clients
  • Day to day account management of Taxback International’s Managed Clients in the allocated region
  • Coordinate Client from contract signing till completed implementation and BAU.
  • Upsell, track and exceed Business performance according to set OKRs and deliverables
  • Identify and manage initiatives to grow client portfolios both within current book of business but also by upselling Taxback Internationals product portfolio
  • Forecasting ownership for own book of clients
  • Manage QBRs and general governance of each client account
  • Be the client representative internally to ensure that client requirements are met timely when several stakeholders are involved from contract signing, implementation and the ongoing relationship
  • Ongoing usage of SalesForce and its reporting capabilities
  • At all times exceed client expectations


The skill you must have:

  • Fluency in English both verbally and written is a requirement. Additional languages a strong advantage.
  • Minimum 5 years’ experience in a position of account management with a proven track record of results.
  • You are analytical, organized and you always keep the client needs front of mind - bringing an outside-in perspective to optimise processes and maximize returns.
  • You work well independently with a strong sense of how to prioritise in a fast paced environment.
  • You are energetic and have the stamina to deliver results both in the short and long term.
  • You are confident in analyzing and concluding large sets of data.
  • You love to explore new ideas and drive continuous value adds for your clients and by identifying new partners. You can join the dots and map a clear route to success.
  • You are results orientated in your approach.
  • You are a strong communicator and feel comfortable leading dialogues in cross-cultural teams.

Close date for applications is Wednesday March 3rd, 2021

About the company

Taxback International

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