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Coordinator of the Key Account Managers’ Team - night shift

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Coordinator of the Key Account Managers’ Team - night shift


Veliko Tarnovo, Bulgaria Full-time

Ref: TBG0807

Our Requirements

Taxback International offers a suite of automated VAT solutions which help our clients transform their VAT reclaim process into a business enabling revenue driver. Some of our corporate clients are companies like P&G, IBM, VISA, Google and many others.

Taxback International has been rapidly growing over the past years and expanded considerably its client portfolio. Right now we are looking for a  strongly determined individual to coordinate the night shift of the Key Account Managers' team in Shumen.


Location: Shumen

Working hours: night shift from 00:00 until 07:00, Monday - Friday

Start: Immediate


Taxback International provides full and paid extensive training for the role.


Reporting to the Key Account Manager and Team Leaders, the Coordinator of the Key Account Managers' Team will be responsible for motivating and coordinating the team members.

Working as a Coordinator of the Key Account Managers' team, you will be responsible for coordinating the daily allocation of work, mentoring and training junior and new staff, monitoring and reporting on standards and performance targets. The Coordinator will be working with our business clients and providing excellent service for the VAT recovery services



To Effectively communicate expectations of Team Leader to Team members
Monitoring and reporting on standards and performance targets of KAM team
Coordinating the daily allocation of work in the KAM team and offering assistance, when needed
To ensure that the Night Shift is efficiently and effectively working towards the common goal of the VAT KAM Team
Guaranteeing that all tasks are assigned and have set deadlines
Dealing with any complex situations or issues that arise in relation to the client account
To assist in the training and coaching of VAT KAM Team agents as part of their induction or when requested by the Team Leader;
Communicating with sales persons, VAT auditors, etc. to confirm the details of the progress of VAT Recovery process
Makes sure that the communication from the team to the clients is accurate, consistent and relevant
Keeps the high quality of customer service for his/hers own clients

Requirements for the role:

Excellent command of English language
Have experience in B2B customer support or sales
Have the ability to work within a team and to manage team members;
Have strong interpersonal and communication skills
Excellent knowledge of Microsoft Office and Microsoft Excel in particular
Friendly and professional manner
Understanding of the VAT recovery process would be considered an advantage
Fluency in other languages is favourable

How to apply?

If you are interested in the position, please submit your CV in English. Only shortlisted candidates will be invited for an interview.

When applying for the position, you voluntarily submit your personal data and we will process it for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data if the processing does not meet the requirements of the current legislation or exceeds the stated objectives.

About the company

Taxback International are recognised as world leaders in technical innovation, assisting clients around the world with their VAT challenges. From sole traders seeking a once-off VAT rebate, to medium-sized organisations with international VAT obligations to truly global corporations seeking an integrated one-stop VAT solution, Taxback International streamlines the process and maximises your organisation’s VAT reclaim opportunity.

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